作为外贸业务员，大多数情况下，我们都是通过邮件和客户沟通。在这个来来回回的邮件沟通过程中，专业的英文能力非常重要。
以下是外贸商务邮件沟通过程中，那些经常会用到的英文语句清单。你可以结合自己的职位、行业、产品的具体情况，优化出一份适合自己的清单，这样不仅可以提高工作效率，节省邮件写作的时间，还可以提高邮件的质量，保证不会犯错。
商务邮件(外贸)常用语句清单
01 在邮件的开头，表达亲切友好地问候
◆ I hope you had a good weekend.
◆ I hope you had a great trip.
◆ Hope you had a nice break.
◆ I hope you are well.
◆ I hope all is well.
◆ Hope you're enjoying your holiday.
◆ I hope this email finds you well.
◆ I hope you enjoyed the event.
◆ I'm glad we had a chance to chat at the convention.
◆ It was great to see you on Thursday.
◆ It was a pleasure to meet you yesterday .
02 初次和客户联系，说明发邮件的原因
◆ I am writing to you about our last meeting/your presentation yesterday/our next event.
◆ I am writing to you with regards to/regarding/ concerning/in connection with...
◆ I am writing to ask/ enquire/let you know/ confirm/check/invite you to/to update you on/ask for a favor...
◆ I am writing you to follow up on...
◆ I am contacting you to inform..
◆ I am reaching out because..
◆ This is just a quick note to.
◆ This is just a quick reminder..
◆ I wanted to let you know that..
◆ Might I take a moment of your time to.. (very formal)
◆ It's [Your Name] from [Your Company ].
◆ This email is just to let you know that..
03 回复客户 ，表明已收到客户邮件
◆ I just got your request for...
◆ I just read your email about..
◆ As we discussed, I would like to send you..
◆ Thank you for your email about..
◆ Thanks for your email this morning/yesterday /on Wednesday/last month..
◆ Thanks for your feedback on/ your invitation/ your suggestion
◆ Thanks for sending/ asking about/ attending
◆ Thanks for your quick reply.
◆ Thanks for getting back to me so quickly.
◆ Thank you for reaching out (to me).
04 表达歉意
◆ Sorry for my late reply.
◆ Sorry it took me so long to get back to you.
◆ I apologize for the late response.
◆ Sorry it's been so long since my last email.
◆ I was sorry to hear about...
◆ Please accept our apologies for any inconvenience caused.
05 提醒客户邮件中的附件、强调其它重要信息
◆ I've attached..
◆ Please find [file] attached.
◆ I'm enclosing [file].
◆ Please see the information below for more details about. .
◆ The parts in bold/in red/in blue are my comments/are the changes we made.
◆ Here's the document that you asked for.
◆ I've attached [file] for your review.
◆ I'm sending you [file] as a pdf file.
◆ The attached file contains..
◆ Could you please sign the attached form and send it back to us by [date]?
◆ Here's the [ document] we discussed.
◆ [file] is attached.
◆ Please take a look at the attached file.
◆ Take a look at the [file] I've attached to this email.
◆ I've attached [file].
◆ More information is available at www.syoseo.com（你公司的网站）.
◆ Please note that...
06 向客户提出请求
◆ Could you please..?
◆ Could you possibly tell m...?
◆ Can you please fill out this form?
◆ I'd really appreciate it if you could...
◆ I'd be very grateful if you could...
◆ It would be very helpful if you could send us/me..
◆ I was wondering if you could/if you would be able to.
◆ If possible, I'd like to know (more) about..
◆ Please find my two main questions below.
07请 求客户确认信息
◆ I didn't/ don't fully understand [something]. Could you please explain that again?
◆ I didn't quite get your point about [something]. Could you be more specific?
◆ Could you repeat what you said about..?
◆ Could you give us some more details on...?
◆ If you could please shed some light on this topic, I would really appreciate it.
◆ Could you please clarify [something]?
◆ Could you please clarify when you . would like us to finish this?
◆ When exactly are you expecting to have this feature?
◆ Here are the details on..
◆ Could you please clarify what you would like us to do about...?
◆ If I understood you correctly, you would like me to...
◆ What exactly do you mean by [something]?
◆ Could you explain what you mean by [something]?
◆ In other words, would you like us to..
08 对客户提醒表示感谢/提醒客户注意
◆ Thank you for letting me know.
◆ Thank you for the heads up.
◆ Thank you for the notice.
◆ Please note..
◆ Quick reminder..
◆ Just a quick / friendly reminder that...
◆ Thank you for sharing.
◆ I'd like to inform you that..
◆ Just a quick heads up -
◆ Thanks for keeping me in the loop.
◆ Please keep me informed/posted/in the loop
09 征求意见或表达认可
◆ Please let me know if this is OK with you.
◆ What are your thoughts (on this)?
◆ What do you think?
◆ Please let me know what you think.
◆ We just need the thumbs up/the green light. (=we're waiting for approval)
◆ You (totally) have the green light!
◆ He approved of it, so you can go ahead with the project.
10 约定会议/见面等
◆ I'd like to schedule a meeting on [day] if you are available/ free then.
◆ I am available on [day], if that's convenient for you.
◆ Would you be available on [day]? If so, I'll send you an invite shortly.
◆ Can you make it on [day]? If so, I'll book accordingly.
◆ I'm afraid I can't make it on [day]. How about..?
◆ (Due to.... I'm afraid we need to reschedule / delay/ postpone/put back/ cancel/ call off/move/rearrange our meeting.
◆ We are sorry to inform you that the meeting scheduled for [day] will have to be rescheduled.
11 礼貌地通知不好的消息
◆ Unfortunately,
◆ Unfortunately, we cannot/we are unable to...
◆ I'm afraid it will not be possible to...
◆ Unfortunately, I have to tell you that..
◆ I'm afraid that we can'...
◆ We regret to inform you that..
◆ I regret to inform you that (due to... ..
◆ After careful consideration we have decided (not) to
◆ Due to [reason], it won't be possible to...
◆ It's against company policy to..
◆ I tried my best, but..
◆ Despite my best efforts,
◆ I can't see how..
◆ I'm sorry but it's out of my hands.
◆ I'm afraid I won't be able to....
◆ I'm sorry to tell you that...
12 期待客户回复 /见面
◆ Looking forward to hearing from you soon.
◆ I look forward to hearing from you soon.
◆ Please let me know if this works/if you are available/if that sounds good/if you can/if you can help/if you need to reschedule. .
◆ I look forward to seeing /meeting you.
◆ See you on Thursday/next week.
◆ Thank you in advance.
◆ Thank you for everything.
◆ Any feedback you can give me on this would be greatly / highly / much appreciated.
◆ If you could have it ready by tomorrow/the end of next week, I would really appreciate it.
◆ I would appreciate your help in this matter.
13 向客户表达愿意/可以提供帮助或者更多信息
◆ If we can be of any further assistance, please let us know.
◆ Let me know if you need any help.
◆ For further details..
◆ If you have any (more) questions(about)...
◆ In the meantime, if you need any more information,
◆ If you need more information/more info/ further information,
◆ I know that's a lot to take in, so let me know if anything I've said doesn't make sense.
◆ ... please do not hesitate to contact me.
◆ ... please feel free to contact me/to get in touch.
◆ .. please let me know.
◆ .. drop me an email/drop me a line.
◆ I hope you find this helpful.
◆ I hope it's clearer now.
◆ I hope that answers all your questions.
14 再次表达歉意
◆ Thank you for your understanding/for your patience.
◆ Thanks again for your understanding/for your patience.
◆ Once again, please accept our apologies for any inconvenience caused/for the inconvenience caused/for the delay/for the misunderstanding.
◆ I hope this is okay with you.
◆ I really hope we can find a solution soon.
◆ I hope you can understand.
◆ Sorry I couldn't be of more help.
15 邮件结尾表达祝福
◆ Best regards,
◆ All the best,
◆ Best wishes,
◆ Cheers,
◆ Have a great weekend!
◆ I hope you can understand.
◆ Have a wonderful day!
THE END
